Shipping policy

Shipping Policy

Last Updated: 2/3/25

At ePropelled Inc (“Company”, “we”, “us”), we are committed to delivering products efficiently and securely. This Shipping Policy governs order processing, shipment, delivery, risk allocation, and related responsibilities, and shall be read in conjunction with the Company’s Terms & Conditions, Refund Policy, and applicable warranty.

1. Order Processing

• a) Orders are processed within one (1) business day following confirmation of payment.
• b) Orders placed on weekends or public holidays will be processed on the next business day.
• c) Processing timelines are indicative only and may vary due to operational, technical, or inventory-related factors.
• d) Upon dispatch, customers will receive a shipping confirmation email with tracking details (where available).

2. Shipping Methods and Delivery

• a) The Company currently offers standard shipping.
• b) Estimated delivery timelines:
  • a. Standard Shipping: 3–10 business days
• c) Delivery timelines are estimates only and are not guaranteed. Actual delivery may vary due to:
  • i. Customer location
  • ii. Carrier performance
  • iii. Weather, regulatory, or logistical disruptions

3. Shipping Charges

• a) Free standard shipping is currently offered on eligible orders.
• b) The Company reserves the right to modify shipping charges, thresholds, or eligibility at any time without prior notice.

4. Shipping Scope

• a) Shipping is currently limited to addresses within the United States, unless otherwise agreed in writing.
• b) The Company reserves the right to accept or reject orders based on logistical, regulatory, or commercial feasibility.

5. Incoterms and Risk Allocation

• a) Unless otherwise expressly agreed in writing, all shipments shall be made on an FOB (Free on Board) Shipping Point basis (Incoterms® 2020).
• b) Risk of loss and title to the Product shall pass to the customer upon delivery of the Product to the carrier at the Company’s designated shipping location.
• c) For any international shipments, the applicable Incoterm (e.g., EXW, FOB, or DAP (Delivered at Place) – Incoterms® 2020) shall be specified in the order confirmation or commercial invoice, and shall govern:
  • i. Allocation of transportation costs
  • ii. Risk transfer
  • iii. Customs clearance responsibilities
• d) In the absence of express specification, FOB Shipping Point (Incoterms® 2020) shall prevail.

6. Tracking Order

• a) Where tracking is available, customers will receive a tracking number and tracking link upon shipment.
• b) Customers are responsible for monitoring delivery status directly with the carrier.
• c) If tracking details are not received, customers should check spam/junk folders or contact support.

7. Shipping Restrictions

• a) The Company does not ship to P.O. Boxes, APO, or FPO addresses.
• b) Certain Products may be subject to shipping restrictions due to regulatory, safety, export control, or carrier limitations.
• c) The Company reserves the right to cancel, delay, or modify shipments where compliance or feasibility issues arise.

8. Delays, Loss, and Carrier Liability

• a) Delivery delays may occur due to circumstances beyond the Company’s control, including:
  • a. Carrier delays
  • b. Weather conditions
  • c. Regulatory inspections or disruptions
• b) The Company shall not be liable for delays, loss, or damage occurring after handover to the carrier, except to the extent required under applicable law.
• c) Customers are advised to contact the carrier directly for real-time shipment updates.
• d) In case of a lost shipment, the Company will provide reasonable assistance in initiating a carrier investigation, but does not guarantee recovery or compensation.

9. Damaged, Missing, or Incorrect Items

• a) Customers must notify the Company within one (1) day of delivery of:
  • a. Damaged goods
  • b. Missing items
  • c. Incorrect shipments
• b) Claims must include:
  • a. Order details
  • b. Description of issue
  • c. Photographic evidence of product and packaging
• c) Failure to notify within the specified timeframe may result in claim rejection.
• d) Upon verification, the Company shall, at its sole discretion, provide:
  • a) Replacement; or
  • b) Refund; or
  • c) Alternative resolution

10. International Shipping (If Applicable)

• a) For approved international shipments:
  • a. The customer shall be responsible for customs clearance, unless otherwise specified under the applicable Incoterm
  • b. All duties, taxes, import fees, and regulatory charges shall be borne by the customer unless expressly agreed otherwise
  • c. The customer shall ensure compliance with local import laws and product regulations
• b) The Company shall not be liable for:
  • a. Customs delays
  • b. Seizures or regulatory actions
  • c. Additional costs arising from non-compliance

11. Contact Information

For any shipping-related inquiries or claims: reach us at wecare@epropelled.com

12. Delivery and Acceptance (Deemed Delivery / Refusal / Non-Acceptance)

• a) Delivery shall be deemed complete upon:
  • a. Delivery of the Product to the delivery address specified in the order confirmation; or
  • b. First attempted delivery by the carrier, where delivery could not be completed due to customer unavailability, refusal, or incorrect address; or
  • c. Handover to a third party authorized by the customer (including building security, reception, or logistics agent)
• b) In the event of refusal of delivery, failure to accept delivery, or provision of an incorrect or incomplete address:
  • a. The shipment may be returned, held, or disposed of by the carrier in accordance with its policies
  • b. All re-delivery, storage, return freight, and handling charges shall be borne by the customer
  • c. The Company reserves the right to treat the order as fulfilled and may deduct such charges from any applicable refund
• c) Risk of loss shall remain with the customer in accordance with the applicable Incoterm, notwithstanding refusal or non-acceptance.

13. Partial Shipments / Split Deliveries

• a) The Company reserves the right to ship orders in multiple consignments based on product availability, logistics considerations, or operational requirements.
• b) Each shipment shall constitute a separate delivery, and:
  • a. Risk of loss shall pass in accordance with the applicable Incoterm for each shipment
  • b. Delivery timelines may vary between shipments
• c) Partial shipments shall not entitle the customer to:
  • a) Cancel the remaining order; or
  • b) Withhold payment (where applicable under commercial terms)

14. Signature on Delivery (High-Value Shipments)

• a) For high-value shipments, as determined by the Company at its sole discretion, delivery may be subject to a mandatory signature requirement upon receipt.
• b) The customer shall ensure that an authorized representative is available at the delivery address to accept and sign for the shipment.
• c) Where signature-on-delivery is required:
  • a) Delivery shall be deemed complete upon obtaining a signature from any person at the delivery location
  • b) Failure to provide an authorized recipient may result in delivery delays, re-delivery attempts, or return of shipment, at the customer’s cost

15. Incoterms Alignment with Commercial Documents

• a) All shipments shall be governed by the applicable Incoterm (Incoterms® 2020) as expressly specified in the:
  • a. Commercial invoice
  • b. Purchase order (PO)
  • c. Order confirmation
• b) In the event of any inconsistency between documents:
  • a. The commercial invoice shall prevail, unless otherwise expressly agreed in writing
• c) The specified Incoterm shall govern:
  • a. Allocation of risk of loss
  • b. Responsibility for transportation, insurance, duties, and taxes
  • c. Customs clearance obligations
• d) In the absence of an expressly agreed Incoterm, shipments shall default to:
  • a. FOB Shipping Point (Incoterms® 2020)