Refund policy

At ePropelled Inc (“Company”, “we”, “us”), we are committed to delivering products that meet stringent quality and performance standards. This Refund & Return Policy (“Policy”) sets forth the exclusive terms and conditions governing the eligibility, process, and remedies for the return, repair, replacement, or refund of products purchased from the Company. This Policy shall be read in conjunction with, and is subject to, the applicable product warranty and the Company’s standard terms and conditions. In the event of any inconsistency, the terms of the applicable warranty shall prevail to the extent of such inconsistency.

Warranty Coverage

• a) The motors (the “Product”) are covered by a limited warranty for a period of one (1) year commencing from the date of purchase (as evidenced by valid proof of purchase).
• b) This warranty is extended solely to the original purchaser of the Product and is non-transferable and non-assignable.
• c) The warranty covers manufacturing defects in materials and workmanship, provided the Product is used strictly in accordance with its intended purpose, specifications, and prescribed operating conditions.
• d) Exclusions: This warranty does not apply to, and the Company shall have no liability for, defects, failures, or damage arising out of or in connection with:
  • a) Misuse, abuse, negligence, or improper handling or storage
  • b) Installation, commissioning, or operation not in accordance with the Company’s instructions, manuals, or technical guidelines
  • c) Any repair, modification, alteration, or tampering carried out by persons not authorized by the Company
  • d) Accidental damage, external causes, or events beyond the Company’s reasonable control (including but not limited to electrical surges, environmental conditions, or force majeure events)

2.2 Disclaimer of Warranties (UCC Compliance)

• a) EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE PRODUCT IS PROVIDED “AS IS” AND “WITH ALL FAULTS.”
• b) THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:
  • i. IMPLIED WARRANTY OF MERCHANTABILITY
  • ii. IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE
  • iii. ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE
• c) NO REPRESENTATIVE, DISTRIBUTOR, OR AGENT OF THE COMPANY IS AUTHORIZED TO MODIFY OR EXTEND THIS WARRANTY.

2.3 Limitation of Liability

• a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE PRODUCT OR THIS WARRANTY SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR REFUND OF THE DEFECTIVE PRODUCT, AT THE COMPANY’S SOLE DISCRETION.
• b) THE COMPANY SHALL NOT BE LIABLE FOR:
  • i. ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
  • ii. LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • iii. LOSS OF USE OR DOWNTIME

3. Return Eligibility

Returns shall be accepted strictly on a limited basis and only where all of the following conditions are cumulatively satisfied:

• Defect Requirement: Returns are permitted solely where the Product is demonstrably defective or fails to conform to the agreed specifications or express warranty terms. No returns shall be accepted for non-defective Products.
• Condition of Product: The Product must not exhibit any damage, deterioration, or alteration attributable to customer handling, misuse, improper storage, installation, or external factors.
• Product Verification: The returned Product must be identical to the item originally shipped by the Company, including serial numbers, labels, and identifying marks. Any discrepancy shall result in rejection of the return.
• Complete Return Requirement: The Product must be returned in substantially the same condition as delivered, together with all original contents, including:
  • a) Original packaging (undamaged and intact)
  • b) User manuals, warranty documentation, and inserts (if applicable)
  • c) All accessories, components, and ancillary items supplied
• Return Timeline: The Product must be dispatched for return within fourteen (14) days from the date of delivery, failing which the return request shall lapse automatically.
• Inspection and Acceptance: All returned Products are subject to mandatory technical inspection, testing, and verification by the Company. Final acceptance or rejection of the return shall be at the Company’s sole discretion, acting reasonably, based on such inspection.
• Burden of Proof: The customer shall bear the burden of demonstrating that the defect existed at the time of delivery and falls within the scope of the applicable warranty.

4. Return Process

All returns must strictly comply with the following procedure. Failure to adhere to these requirements may result in rejection of the return:

• Notification: Customers must notify the Company at wecare@epropelled.com within seven (7) days from the date of delivery upon identifying any defect.
• The notification shall include order details, product identification (including serial number, if applicable), a detailed description of the defect, and supporting evidence (including photographs or videos, where feasible).
• Return Authorization (RMA): Upon preliminary review, the Company may issue a Return Merchandise Authorization (RMA). The RMA number must be clearly referenced in all correspondence and prominently marked on the return shipment.
• Returns without a valid RMA shall not be accepted and may be rejected or returned at the customer’s cost.
• Shipping Responsibility:
  • a) Where the defect is confirmed to be covered under warranty, the Company shall bear reasonable return shipping costs or arrange collection, at its discretion.
  • b) In all other cases, the customer shall bear all shipping, handling, insurance, duties, taxes, and related costs, including costs arising from rejected or non-compliant returns.
• Risk of Loss and Title: The Product shall remain at the customer’s risk until it is received and acknowledged by the Company at the designated return facility.
• The Company shall not be liable for any loss, damage, or delay during transit.
• Shipping Requirements: The Product must be securely packaged in its original packaging or equivalent protective packaging and shipped via a reputable, insured, and trackable carrier. Any damage arising from inadequate packaging or improper shipment may result in rejection of the return.
• Cross-Border Returns: For international returns, the customer shall be responsible for:
  • a) Ensuring compliance with applicable export/import laws and regulations
  • b) Proper completion of customs declarations and documentation
  • c) Payment of any customs duties, taxes, clearance charges, or brokerage fees, unless otherwise agreed in writing. Any delays, rejections, or additional costs arising from non-compliance shall be borne solely by the customer.
• Proof of Return: No repair, replacement, or refund shall be initiated unless:
  • a) The Product is physically received by the Company, or
  • b) The customer provides valid and verifiable proof of delivery confirming successful return.

5. Inspection and Resolution Timeline (SLA)

• The Company shall use commercially reasonable efforts to:
  • a) Inspect and assess the returned Product within 7–10 business days from the date of receipt
  • b) Notify the customer of the outcome (approval/rejection) promptly upon completion of inspection
• Where a return is approved:
  • a) Repair or replacement shall be initiated within 10–15 business days, subject to product availability
  • b) Refunds, if applicable, shall be processed within 10–15 business days from approval, through the original payment method or as otherwise agreed
  • c) These timelines are indicative and not guaranteed, and may vary based on technical evaluation, logistics, or external factors.

6. Remedies (Repair / Replacement / Refund)

• a) Defective Products (Covered under Warranty): Where the Product is confirmed to be defective and covered under the applicable warranty, the Company shall, at its sole discretion, provide one of the following remedies as the exclusive remedy:
  • i. Repair of the defective Product; or
  • ii. Replacement with the same or functionally equivalent product; or
  • iii. Refund of the purchase price (excluding shipping, duties, and ancillary charges, unless otherwise required by applicable law)
• b) Replacement Clarification: Replacement products may be new, refurbished, or functionally equivalent, and shall not be deemed defective solely on that basis.
• c) Non-Defective Products: If, upon inspection, the Product is determined not to be defective or not covered under warranty:
  • i. No repair, replacement, or refund shall be provided; and
  • ii. The Product shall be returned to the customer at the customer’s sole cost and expense, including shipping and handling charges.
• d) Final Determination: The Company’s determination regarding defect and applicability of warranty shall be final and binding, acting reasonably and in good faith.

7. Non-Warranty Returns (UK/EU Compliance)

• a) Subject to applicable law, returns shall not be accepted in the following circumstances:
  • i. Buyer’s remorse or change of mind
  • ii. Incorrect product selection or ordering errors by the customer
  • iii. Improper use, mishandling, or use outside prescribed specifications
• b) Business Customers (B2B): For customers purchasing in the course of business, the above exclusions shall apply in full, and no refund, replacement, or credit shall be issued for non-defective Products.
• c) Consumer/Customers (UK/EU): Nothing in this Policy shall affect or limit the customer’s statutory rights under applicable consumer protection laws, including:
  • i. The right to cancel distance contracts within the applicable cooling-off period (where eligible)
  • ii. The right to remedies for defective, non-conforming, or misdescribed goods
• Where a return is exercised under statutory cancellation rights (e.g., change of mind within the cooling-off period):
  • i. The Product must be returned in accordance with applicable legal requirements
  • ii. The Company reserves the right to make permitted deductions for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product
  • iii. Any rights or remedies not expressly granted under this Policy are reserved to the Company, subject always to applicable law.

8. Limitation of Liability and Exclusive Remedy

• a. This Policy, together with the applicable warranty, sets forth the sole and exclusive remedies available to the customer in respect of any Product-related claim.
• b. To the maximum extent permitted by applicable law, the Company’s total liability arising out of or in connection with the Product, whether in contract, tort (including negligence), strict liability, or otherwise, shall be limited to the purchase price of the Product.
• c. The Company shall not be liable for any:
  • i. Indirect, incidental, consequential, special, or punitive damages
  • ii. Loss of use, loss of production, loss of revenue or profits
  • iii. Business interruption or downtime
  • iv. Loss of data or commercial opportunity
• d. These limitations shall apply even if the Company has been advised of the possibility of such damages and notwithstanding failure of essential purpose of any limited remedy.