ePropelled is committed to a quality management system that recognizes customer standards and ISO 9001:2015. Our quality policy is built around four Cs: Committed Ownership, Contributions, Continuous Improvement, and Competence.
- Committed Ownership: our employees are responsible for—and take ownership of—the quality of their work. Their mission is to supply our internal and external customers with superior products and services that always meet (and often exceed) expectations. This policy provides a framework for an ongoing setting of quality objectives.
- Contributions: Quality within the organization is achieved through the efforts of our employees, who implement and support our quality management system throughout the company operations. Our quality management system conforms to recognized customer standards and ISO 9001:2015.
- Continuous Improvement: The company sets improvement goals each year for a series of key quality objectives. At the very least, these include the rate of materials returned and customer complaints to promote the highest level of customer satisfaction.
- Competence: Development of all employees through appropriate education and training ensures the optimum use of our most valuable resource and supports continuous improvement in every activity.